Please note that all packages must be available for the driver to collect from ground level and also must be suitably packed for transportation. Failure to do so, may mean you will incur a cancellation fee.

Collection Service

We operate a nationwide collection service across the UK mainland. We operate our collection services Monday to Friday and these are either using our own vehicles or using third party trusted transport partners. All customers will be told the day of collection in advance and (where possible) on the day of collection, will also be given an approximate time of collection.

Collection Costs

We operate a simple and hassle free collection pricing structure. We charge GBP £10.00 per package with a minimum charge of GBP £20.00. This fee is only for packages which have a maximum gross weight of 30 Kilos per package. If you are going to be shipping individual packages weighing in excess of 30 Kilos per package, please contact us for a bespoke collection fee.

Collection Criteria

We operate collection from the ground floor level only, so our drivers (whether employees or third party contractors) will not “bring down” your packages to their vehicle. All packages being shipped, should be packed suitably for transportation and ready for when the driver arrives to complete the collection. Any packages that are not ready for collection, may mean that we have to cancel the collection, as the driver will have other jobs to complete. In situations such as this, additional fees will apply, where the driver was unable to collect as the package(s) were not ready. Our drivers also reserve the right to refuse to collect a package(s) if it is deemed to be unsafe/unsuitably packed and would risk damage to the contents and/or damage to our other customer’s packages. If you are looking for high quality packaging materials, navigate over to our packing materials page, where you can purchase cartons, tape, bubble wrap and other useful items.